How It Works

AI-Powered Dental Practice Management

See how CrownDesk transforms your dental practice with voice AI receptionists, real-time insurance verification, and automated claims processing.

1

Connect & Configure

Set up your AI receptionist with your practice info. Connect to insurance clearinghouses for real-time EDI transactions.

2

AI Handles Calls

Our voice AI answers calls 24/7, schedules appointments, answers questions, and routes urgent matters to your team.

3

Automate Billing

Submit claims automatically via 837D EDI, verify insurance with 270/271 transactions, and post payments from 835 ERAs.

Your Complete AI-Powered Workflow

Step 1: AI Receptionist

24/7 Voice AI Powered by ElevenLabs

Natural Voice Conversations
Human-like voice AI that handles patient calls naturally and professionally
Appointment Scheduling
Books, reschedules, and confirms appointments directly in your system
Patient Information Collection
Gathers insurance details, collects patient intake info over the phone
Urgent Call Routing
Identifies emergencies and routes to on-call staff immediately
AI Receptionist Dashboard
ACTIVE
147
Calls Today
98%
Success
2:34
Avg Time
LIVE CALL
+1 (555) 234-5678
In Progress
Scheduling appointment for cleaning...
RECENT CALLS
+1 (555) 987-6543✓ Booked
+1 (555) 111-2222↗ Transferred
Insurance Verification (270/271)
Coverage Active
Verified in 1.8s
Deductible
$50 met
Annual Max
$1,500 left
Preventive
100%
Basic/Major
80% / 50%
Sarah Johnson
DOB: 05/15/1985
ID: 12345678
Delta Dental PPO • Group: CORP-500
Step 2: Insurance Verification

Real-Time Eligibility via 270/271 EDI

Verify patient insurance coverage instantly with HIPAA-compliant 270/271 transactions. Know exactly what's covered before the patient arrives.

Real-time eligibility checks for any payer
Deductible and annual maximum tracking
Coverage percentages by service type
Patient responsibility estimates
Step 3: Claims & Payments

837D Claims & 835 ERA Processing

Submit dental claims electronically with 837D EDI format and automatically post payments from 835 Electronic Remittance Advice files.

837D Claims
Electronic claim submission with validation
835 ERA Posting
Auto-post payments and adjustments
Claim Scrubbing
Catch errors before submission
AR Tracking
Monitor aging and follow-up
Claims Processing (837D)
24
Draft
12
Submitted
156
Paid
3
Denied
CLM-2026-0147
D2750 - Crown PFM
$1,200
Submitted
CLM-2026-0146
D1110 - Prophylaxis
$125
Paid
Clean Claim Rate95.2%
Avg Days to Payment18 days

Built-In Features That Drive Results

AI Voice Receptionist

Never miss a call again. Our ElevenLabs-powered AI handles patient calls 24/7 with natural voice conversations.

Natural voice conversations
Real-time appointment booking
Call transcripts & summaries

Insurance EDI Integration

Full HIPAA-compliant EDI integration for eligibility (270/271), claims (837D), and payment posting (835 ERA).

Real-time 270/271 verification
837D electronic claims
835 ERA auto-posting

Practice Dashboard

Complete visibility into patients, appointments, providers, claims, and billing all from one unified dashboard.

Patient & provider management
Appointment scheduling
Billing & AR aging reports

See Your Practice Impact

Real results from practices using CrownDesk's AI-powered automation

<5%
Missed Calls
With 24/7 AI receptionist
2 min
Insurance Verification
Via real-time 270/271 EDI
95%+
Clean Claim Rate
With automated claim scrubbing
$50,000+
Additional annual collections per practice

Ready to Transform Your Practice?

Join thousands of dental practices already saving time and improving patient care with CrownDesk.